The 4 ISO Standards Explained at Logixal
What It Really Means to Hold Four ISO Certifications
Logixal is certified across four internationally recognised ISO standards: ISO 9001, ISO 14001, ISO 20000-1 and ISO 27001. More importantly, each of these certifications was achieved with zero non-conformities.
That detail matters.
But before going any further, it is worth addressing a simple question that is often glossed over. What actually is an ISO?
At its core, an ISO is not a logo, a statement or a marketing claim. It is a formal, independent audit of how a business truly operates. It examines whether policies exist, whether processes are followed and whether systems hold up under scrutiny. We will dive deeper into what this means later in the blog, but in simple terms, an ISO audit tests whether what a company says it does is genuinely reflected in day-to-day reality.
A zero non-conformity result means an independent auditor found no failures, no gaps and no deviations from the standards being assessed. Systems were not only documented but actively followed. Processes were not theoretical but proven in practice. Controls were not assumed but evidenced.
ISO certification is a multi-day process that goes far beyond paperwork. Auditors review documentation, interview staff, inspect live systems, trace decisions back to policy and challenge how risks are identified and managed. Every claim must be supported by evidence. Every process must be repeatable. Every control must stand up to questioning.
Achieving four ISO certifications at this level requires attention to detail, discipline and consistency across the entire organisation. It means investing time into building the right systems, training teams properly and continually reviewing how the business operates as it grows.
The sections below break down each of these ISO standards in detail, why they matter across the wider industry and how they shape the way Logixal works in practice.
ISO 9001: Quality Management Systems
ISO 9001 is the international standard for quality management. It focuses on consistency, accountability and continuous improvement across an organisation’s operations. Rather than treating quality as an abstract concept, it requires businesses to define how services are delivered, how performance is measured and how improvements are made.
Across the technology and managed services industry, ISO 9001 plays a critical role. Service delivery often involves multiple teams, systems and customer touchpoints. Without structured processes, quality can become inconsistent and overly dependent on individuals rather than the organisation itself. ISO 9001 provides a framework that reduces that risk by enforcing documented workflows, performance monitoring and corrective action.
Within Logixal, ISO 9001 underpins how services are designed and delivered. Onboarding, installations, support processes and escalation paths are clearly defined and regularly reviewed. When issues arise, they are analysed to understand root causes and prevent repetition. This creates a more predictable and reliable experience for customers while supporting long-term service improvement rather than short-term fixes.
[View ISO 9001 Certificate]
ISO 14001: Environmental Management Systems
ISO 14001 provides a structured framework for managing environmental responsibility. It requires organisations to identify how their operations impact the environment, set objectives for improvement and demonstrate ongoing commitment to reducing those impacts.
For technology and managed service providers, environmental considerations are increasingly important. Hardware lifecycles, energy usage, logistics and waste all contribute to an organisation’s environmental footprint. ISO 14001 ensures these factors are addressed systematically rather than reactively.
At Logixal, ISO 14001 influences how environmental responsibility is embedded into day-to-day operations. Decisions around equipment deployment, maintenance and disposal are approached thoughtfully. Suppliers are assessed not only on capability but also on environmental practices. Sustainability is treated as an operational responsibility, ensuring growth is balanced with long-term environmental awareness.
[View ISO 14001 Certificate]
ISO 20000-1: IT Service Management
ISO 20000-1 is the international standard for IT service management. It focuses on how IT services are planned, delivered, monitored and improved to meet business needs. The emphasis is on reliability, clarity and continual improvement rather than reactive support.
Within the wider IT and MSP sector, this standard addresses a common challenge. Many providers deliver strong technical solutions but lack consistent service management structures. This can lead to unclear responsibilities, inconsistent escalation and variable customer experiences. ISO 20000-1 enforces maturity and structure in service delivery.
For Logixal, ISO 20000-1 governs how incidents, service requests and changes are managed. Service levels are defined, performance is reviewed regularly and improvements are formally tracked. This creates transparency for customers and ensures service delivery remains consistent as requirements evolve.
[View ISO 20000-1 Certificate]
ISO 27001: Information Security Management
ISO 27001 is the global standard for information security management. It focuses on protecting data confidentiality, integrity and availability through structured risk management and security controls.
As organisations handle increasing volumes of sensitive information, information security has become a critical business concern. ISO 27001 recognises that security is not solely a technical issue. It involves people, processes and governance. Without a formal framework, risks can emerge as businesses scale or change.
At Logixal, ISO 27001 shapes how information is accessed, stored and protected across the organisation. Security policies, access controls, incident response plans and staff awareness training are all governed by the standard. Risks are reviewed regularly, ensuring security measures evolve alongside emerging threats and regulatory expectations.
[View ISO 27001 Certificate]
What These Standards Require Beyond Certification
ISO certifications are not static achievements. They require ongoing commitment through internal audits, management reviews, staff training and continuous documentation updates. Standards evolve, risks change and systems must adapt accordingly.
This discipline encourages organisations to identify weaknesses early, address them methodically and improve over time. It also ensures that quality, security and responsibility are not dependent on individuals but embedded into the organisation itself.
For customers, this translates into consistency, transparency and confidence in how services are delivered.
Why ISO Standards Matter at an Industry Level
Independent research consistently shows that organisations operating under recognised ISO standards demonstrate stronger governance, improved operational efficiency and better risk management. Studies published by the International Organization for Standardization highlight measurable benefits for certified businesses across multiple sectors.
These findings reinforce that ISO standards are practical frameworks designed to support resilient, well-run organisations rather than theoretical compliance exercises.
[External reference on the importance of ISO standards]
A Framework That Shapes How We Work
For Logixal, ISO standards provide structure and clarity. They influence how decisions are made, how services are delivered and how risks are managed. More importantly, they support a culture of continuous improvement as the business grows.
To explore more about Logixal, including our wider accreditations, awards and industry recognition, you can view more here.
[View our awards and accreditations]
