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VoIP optimisation – Do you get enough value and quality?

Voice over IP (VoIP) is a commonly accessible and widely implemented service for business, due to the low costs associated than that of a traditional landline. Although this may be an appealing solution, there may be a few doubts before a company does move over. Is the quality of a call going to be good? Will the staff be confused by the technology? Are there costs associated with implementation? Will it be a complex process? Whilst there may be some truths to this, there are ways in which you can avoid in order to optimise your VoIP system.

Ensure staff are aware and trained

When introducing new technologies into your business, there is always a learning curve. It’s often the case that training is a few tips and a manual and off you go, your employees are supposed to hit the ground running and maximise this investment. This can work out fine, but what if employees run into issues while on the phone to a customer? With detailed training, these events may stop occurring. In addition, training gives you the opportunities to showcase the more enhanced features of VoIP, such as in-call coaching, hot desk and call screening.

To ensure maximum utilisation from staff, your training should include the basics of how the software, hardware and data flow operates. Procedures should be made available should there be a problem with the technology and how your voice and data staff can work to optimise the service.

Choose quality over a cheap price!

VoIP is a money saver; however, you don’t want to damage the reputation of your business. If you have an unreliable voice communications system, this can affect the perception to clients and colleagues.

Voice needs to be prioritised within your business over applications and software, especially if you experience an Internet block. This can be done by setting the QoS (Quality of Service) on the router to order voice and VoIP traffic. Aiding to provide clear voice communication without holdup or disruption.

Keep voice and data on the same network.

The main reason so many companies are moving to VoIP is to reduce overheads, this is the same reason you should keep voice and data on the same network. Running them separately could increase set up and running costs.

In addition, this adds another layer of complication to your business that is needless. Nevertheless, choosing to combine both voice and data does take some thinking to ensure you don’t run into undesirable difficulties. So, ask your provider some vital questions before jumping in:

  1. Is the service scaleable as my business grows?

  2. What’s the bandwidth to cover both voice and data? And, does your business have enough?

  3. Can you modify the network?

VoIP presents a unique opportunity to get an advanced telephony solution while keeping costs down. Quality doesn’t need to take a hit, a great service is available, if you would like to know how to improve your voice communications give us a call on 020 7014 0100 or send us an email.

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