IP Office

Scale

  • Five to 3000 users

  • Connect up to 150 IP Office systems

Deployment Models

  • On Premises, from the Cloud (Avaya Powered by IP Office) or Hybrid

  • Virtualised IP Office software with VMWare ESXi, KVM, Microsoft Hyper V or Amazon Web Services

  • Dedicated Avaya Server

  • Avaya IP Office 500 V2 appliance

Supported Telephony Devices

  • SIP/IP phones

  • Digital phones

  • Analog phones

  • Softphones (Clients) for desktop and mobile devices

  • Analog and Digital Cordless (including DECT)

  • Conference room phones

Third Party Integetation

  • TAPILink lite

  • TAPILink Pro

  • DevLink Pro

Administration

  • Web based centrally managed

  • Windows client

  • Database back-up and restore

Mobility

  • Avaya Equinox client for Windows, macOS, iOS, Android

  • Call over WiFi/3G/4G data networks

  • Visual voicemail

  • Supervised and unsupervised transfers

  • Presence

  • Instant messaging and Chat

  • Conference Controls

  • Geo-locations presence and tracking

  • Integration with Microsoft Outlook Calendar

Conferencing

  • Avaya Equinox Meetings Online

  • Virtual room for video, audio, web collaboration

  • 50 active participants, 500 streaming participants

  • HD Video, Room system connectivity - any vendor

  • Rich video capabilities

  • Extensive web collaboration tools

  • Advanced meeting & moderation controls

Team Collaboration

  • Allows teams to self-organise and collaborate in virtual rooms (Spaces)

  • Collaborate through voice, video, IM, and team chat

  • Post docs, share web links, comment, track tasks

  • Browser and mobile app

Contact Centre

  • Five to 400 agents

  • Multichannel - voice, email, web chat, fax, SMS (Text)

  • Skills-based routing

  • Browser-based clients

  • Windows clients

  • Integration with CRM, IVR, Workforce Optimisation solutions

Desktop Client

  • Avaya Equinox

  • Browser-based (WebRTC) interface

  • Microsoft Lync integration

  • Salesforce.COM plugin

  • Microsoft Outlook plugin 

Logixal Document Solutions Ltd. is an independent supplier of IT and Managed Print Solutions

Useful Links

Office C,

Gainsborough Studios South, 

1 Poole Street,

London, N1 5EA,

+44 (0) 20 7014 0100

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